Basic defensive techniques used when removing a person from premises include but not limited to: Tick (√) the correct response

Regarding basic defensive techniques and the use of force by controlling a subject to an exit point, there are 4 elements to understand. These are • No force• Mild Force• Increased Force• Full controlled force Explain what increased force is?  

The lawful use of force is concerned with two (2) main elements, what are they?

TYPE the following and FILL in the gaps regarding the use of force model and what constitutes the use reasonable force: The use of force by the security officer can e_______ or d__-_______ depending upon the level of t_______ and a_________ displayed by the subject.

The use of force continuum is to be considered as a guide only when dealing with any situation where the use of force is a consideration. No use of force option is to be considered as an automatic response to a perceived threat. What must be considered first? TYPE the following sentence and FILL in the gap: C_____________ must be considered first before applying force.

TYPE the letters below in the table and IDENTIFY the GAP Tactical Options that make up the Model regarding use of force

What is the best way for a crowd controller to gain respect at the door of a nightclub? Tick (√) the correct response

Crowd Controllers who are, or should be, working together to provide a security service for clients must develop a set of skills for effective communication. These skills include List the three.

The potential for conflict may be a factor in many security risk situations. To effectively deal with conflict and to prevent escalation we must use correct communication skills, these may include: List four (4) factors.

Before defusing conflict, you must understand what factors influence conflict before taking action to defuse it. List three (3) factors that influence conflict.

An intoxicated person has been requested to leave at 2.15am from your venue. The patron is showing sufficient signs of intoxication. The crowd controller from inside the venue tells you that the patron is intoxicated & not allowed back in for the night. What option is there or what would you offer the patron. Tick (√) the correct response

There is a fight between two (2) males over one male apparently touching the other males’ girlfriend. You approach the males fighting however you are unsure who is at fault. What do you do once they are separated? Tick (√) the correct response

Which method is safer to remove from a premise? Tick (√) the correct response

If a patron on being requested to leave the premises refuses what options can be used? Tick (√) the correct response

A patron in a venue is intoxicated and clearly can’t be served anymore alcohol. He is talking with another patron. What option would you take to have him removed from the premises? Tick (√) the correct response.

If someone is needed to be restrained, then with the dangers in mind the person should be monitored to ensure that they are not at risk. List five (5) concerns you may face when restraining someone.

There is a large fire in the back storeroom of a hotel. It needs a fire brigade to attend, the manager has just called them, and he asks you to get the people out. Amplified music is playing in the main bar and there is about 100 patrons present. What is the main consideration at this point? Tick (√) the correct response.

Looking at the plan below, as you can see there is a fire in the back storeroom, which two exits would be most suitable to use to evacuate 100 people from a bar.

What is the most critical point you need to know about your site?

Why are the dynamic risk assessments important?

The initial Dynamic Risk assessment process of four (4) points before deciding to accept or deny the risk, there are

The concept of Dynamic Risk Assessment relates to: (fill in the blanks) 1. U_______ H_______ 2. U________ P__________

When reviewing the following paragraph, consider a person who is addicted to illicit drugs and ultimately affected by substance abuse. FILL in the GAPS: Whatever the reason a person starts taking drugs, whether recreational or prescription; t______, p_______ of i_______ use, p______ d________ and, ultimately, a_______ may develop—sometimes before the user even realises it

Changes in appearance can be signs of possible drug use. List four (4) signs.

List three (3) signs of intoxication for each: 1. Behaviour 2. Physical Signs & 3. Other Signs.

List three (3) situations requiring emergency services when dealing with intoxicated persons. Ensure you list the relative Emergency Services required.

List three (3) signs that a person maybe suffering from positional asphyxiation.

Generally, a licensed venue may refuse entry or eject a patron if they are behaving against the venue rules. List three situations that may require you to have a person leave?

List three (3) Reasons why you would need to notify Emergency Services; not related to intoxication

What technique must be first before resulting to physical force? FILL in the GAPS: i________ s_______

What main safe techniques should be used when two crowd controllers are controlling a subject in preparation for removal. Tick (√) the correct response.

List three (3) behaviours that can be observed as non – verbal action that may increase or commence conflict.

List three (3) behaviours that can be observed as a behavioural action that may increase or commence conflict

Consider the meaning of culture, type out the following paragraph and FILL in the GAPS: Set of v_____, c______, p______, t_______ or b_____ a group shares, whether due to age, r____ or e_____, r______ or g_______

List three ways that Social and Cultural differences maybe expressed.

List three (3) basic communication processes

A colleague calls you over the radio and discusses his need for your attendance, at the end he says OVER, what does this mean

List the seven barriers to communication according to your learner guide.

Jason is a new security officer, he keeps to himself and rarely talks to colleagues or customers, you try to involve him, however he resists to talk much, what two (2) barriers are being displayed?